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Order Flow
How orders are routed to your supplier for fulfillment.
How It Works
- Customer visits your store.
- Places order for supplier product(s).
- WooCommerce creates the order.
- Nventory detects the order.
- Order is sent to the supplier.
- Supplier fulfills & ships.
- Tracking info syncs back to your store.
- Customer receives shipping notification.
Order Data Sent to Supplier
| Data | Sent | Notes |
|---|---|---|
| Products & quantities | Yes | Mapped to supplier's product IDs |
| Shipping address | Yes | Customer's delivery address |
| Customer name | Yes | For shipping purposes |
| Order notes | Yes | Special instructions |
Order Status Updates
When the supplier updates the order status, it syncs back to your WooCommerce store:
| Supplier Action | Your Store Status |
|---|---|
| Accepts order | Processing |
| Ships order | Completed / Shipped |
| Adds tracking | Tracking number visible |
| Cancels order | Cancelled |
Your customer sees order updates on your store as normal. They don't need to know about the supplier — the experience is seamless.
Mixed Orders
If a customer places an order containing both supplier products and your own products:
- Supplier products are routed to the supplier via Nventory.
- Your own products remain for you to fulfill.
- The customer sees one unified order on your store.
Pricing & Margins
- The supplier charges you their wholesale/supplier price.
- You set your own retail price for customers.
- The difference is your margin.
- Pricing details are managed through your Nventory account settings.